The pick-up location, drop-off location, time of rental and date of rental selected in a reservation is a preference only and, if a preference selected is not available, Avon Rent a Car (Avon) reserves the right to offer a customer alternatives.

All equipment selected in a reservation is subject to availability at time of pickup. If the equipment requested is not available, Avon reserves the right to substitute equipment at no additional charge to the customer.

Rates reserved online do not include applicable taxes, fees, surcharges, additional accessories, protection plans purchased at time of rental, the required refundable deposit, moving supplies or other applicable charges. Charges will be provided at time of pickup.

If a customer needs to cancel or modify a reservation in any way, he/she must contact Avon at least 48 hours before the pick-up date and time listed on the Thank You page and in the confirmation email. A customer must contact either the Avon pick-up location provided on the Thank You page and in the confirmation email or call 1-800-432-2866. Failure to notify Avon in this time frame may result in a $50 Cancellation Fee being charged to the customer’s credit/debit card. With a request to modify the pick-up location, drop-off location, time of rental, date of rental and/or type of equipment, the reservation rate may be subject to change.

A customer may be charged a $50 No Show Fee that fails to result in an open rental agreement within 24 hours after the proposed pick up time.

Customers will be charged for the actual miles and days he/she uses the equipment.

Any online discount may not be combined with any other discounted rate, promotion or offer.

If a customer chooses to pay for a rental with a credit card or debit card, the cardholder must be present with his/her credit/debit card at the time of rental or must have completed a Credit Card Authorization Form.

At the time of rental Avon will require a valid government issued Driver’s License from all drivers of rental equipment.

All towing equipment is recommended based on the towing manufacturer’s guidelines and the specific vehicle information the customer provided. Different vehicles may require different towing equipment. Some vehicles may not be suitable for towing and should not be attempted if they exceed the towing manufacturer’s guidelines. Avon is not responsible or liable for damages incurred while towing equipment is in use, and does not guarantee or warrant that such equipment is fit for the particular use.